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We’ve Got You, One Body at a Time

If you’re here, you’re doing the work—on your body, your mind, and your life.
If something isn’t working on our end, that’s our job to fix.

This page is your home base for anything support-related for the OneBody Community—tech issues, billing questions, access problems, or “I’m lost, help” moments. We’ve got you.

Quick Help Overview

Common things we help with:

  • Trouble logging in or accessing your programs

  • Questions about billing, renewals, or cancellations

  • Issues with course or community access

  • Updating your email, password, or profile

  • Questions about how to use the portal, app, or lessons

If it feels confusing, you’re in the right place.

How to Reach Support

Best way to contact us:
Email: [email protected] (replace with your real email)

When you message us, include:

  • The email you used to sign up

  • Which program or membership you’re asking about

  • A quick description of the issue

  • Screenshots if something looks “weird” on your screen

We respond as quickly as possible during business hours.

Support Hours

We’re a small but mighty team (not robots… yet):

  • Monday–Friday: 9:00 AM – 5:00 PM (your time zone here)

  • Weekends & Holidays: We’re slower, but we still keep an eye on things.

If you message us outside of support hours, we’ll get back to you as soon as we’re back online.

Account & Login Issues

Locked out? Here’s what to try first:

  1. Use the “Forgot Password” link on the login page.

  2. Check spam/junk folders for the reset email.

  3. Make sure you’re using the same email you used to purchase/join.

Still stuck? Send us an email and we’ll help you get back in.

Billing, Renewals & Cancellations

For questions about payments, membership renewals, or cancellations:

  • Check your purchase confirmation email for your plan and terms.

  • If you’d like to change or cancel your membership, email us with:

    • Your full name

    • The email associated with your account

    • Which membership/program you want to modify

We’ll walk you through the next steps and make sure you know exactly what to expect.

Course & Community Access

Did you join OneBody but can’t see your program, course, or community?

Try this:

  1. Log out and log back in.

  2. Make sure you’re using the same email you purchased with.

  3. If you still don’t see your content, email us and tell us:

    • What you purchased

    • Approximate purchase date

    • Screenshot of your receipt if you have it

We’ll make sure you get into what you paid for. No one gets left outside the gym door.

Tech Glitches & Bugs

If the portal, videos, or lessons aren’t loading, or something looks broken:

  • Try a different browser or device

  • Clear your cache/cookies

  • Make sure your browser is up to date

  • If it’s video-related, try lowering the quality or checking your Wi-Fi

If it’s still acting wild, email us with:

  • What page you were on

  • What you were trying to do

  • Any error message you saw

  • A screenshot if possible

The more detail you share, the faster we can fix it.

Community Conduct & Safety

OneBody is a community built on:

  • Respect

  • Encouragement

  • Real talk without shame

If you ever feel uncomfortable, disrespected, or unsafe inside the community:

  • Take a screenshot if needed

  • Email us with the details

  • We’ll review and handle it according to our community guidelines

You deserve a space that feels supportive and safe—period.

Not Sure What You Need?

If you’re not even sure what to ask, just tell us:

“Here’s what’s happening…”

You don’t need the perfect language. That’s our job.

You’re Not Doing This Alone

Your body, your story, and your growth matter here.
If something’s blocking you from using what you’ve invested in, let us know.

We’re here to support you—so you can get back to becoming your OneBody best.